Welcome! Please first consult our documentation before opening a support request.
Please note: By submitting a support ticket via this Service Desk, you acknowledge our Privacy Policy and Imprint.
Request Help
Do you have any question? We help you!
Do you have any question? We help you!
Required fields are marked with an asterisk*
{"xsrfToken":"dd1562379c1aeb30b75356f82a38b33ab17a8ffe_lout","branding":{"id":"16","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/32","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#045085","headerLinkHoverBGColor":"#045085","headerBadgeColor":"#045085"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d0156a24-6367-4287-9e62-bc5f74974550/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJlMTQyNy1lMDgxLTQ3MjMtYTEzMy1mYjllMTBkMzZlYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwMTU2YTI0LTYzNjctNDI4Ny05ZTYyLWJjNWY3NDk3NDU1MCI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODYzOTAsIm5iZiI6MTc1MTQ4NTc5MH0.LKM9A6LgLoTfTE-U36qvIg7peBv6ha1hhq1YiORKSyg&client=20be1427-e081-4723-a133-fb9e10d36eb7&mode=fit","logoId":"d0156a24-6367-4287-9e62-bc5f74974550","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Service Desk of TNG Technology Consulting GmbH!","sharedPortalName":"Apps by TNG","userInitialAnnouncementHeader":"Legal Notice","userInitialAnnouncementMessageWiki":"<p>Please acknowledge our <a href=\"https://appsbytng.com/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Privacy Policy</a> and our <a href=\"https://appsbytng.com/imprint\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Imprint</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Desk of TNG Technology Consulting GmbH!","sharedPortalName":"Apps by TNG","announcementHeader":"Legal Notice","announcementMessage":"Please acknowledge our [Privacy Policy|https://appsbytng.com/privacy-policy] and our [Imprint|https://appsbytng.com/imprint].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2c6aa8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bbe212c0-62c4-4d32-a35b-7bcf92bc0a81/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJlMTQyNy1lMDgxLTQ3MjMtYTEzMy1mYjllMTBkMzZlYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiZTIxMmMwLTYyYzQtNGQzMi1hMzViLTdiY2Y5MmJjMGE4MSI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODYzOTAsIm5iZiI6MTc1MTQ4NTc5MH0.h8Sunk8zxqSzHqBa7ArRe7urgjM7MmcrUnJ5F-sBSNk&client=20be1427-e081-4723-a133-fb9e10d36eb7&height=300&mode=fit","bannerMediaApiFileId":"bbe212c0-62c4-4d32-a35b-7bcf92bc0a81","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"support","projectId":10222,"serviceDeskId":16,"name":"Support","description":"<p>Welcome! Please first consult our <a href=\"https://documentation.appsbytng.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a> before opening a support request.</p>\n<p>Please note: By submitting a support ticket via this Service Desk, you acknowledge our <a href=\"https://legal.appsbytng.com/privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy Policy</a> and <a href=\"https://legal.appsbytng.com/imprint\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Imprint</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"121","name":"Give Feedback","descriptionHtml":"<p>Give feedback and tell us what you think about our app!</p>","callToAction":"Give Feedback","introHtml":"<p>Give feedback and tell us what you think about our app!</p>","icon":11119,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11119","groups":[37],"key":""},{"id":"122","name":"Report a Bug","descriptionHtml":"<p>Do you have any problem? Please tell us!</p>","callToAction":"Report a Bug","introHtml":"<p>Do you have any problem? Please tell us!</p>","icon":11137,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11137","groups":[37],"key":""},{"id":"118","name":"Request Help","descriptionHtml":"<p>Do you have any question? We help you!</p>","callToAction":"Request Help","introHtml":"<p>Do you have any question? We help you!</p>","icon":11133,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[37],"key":""},{"id":"120","name":"Suggest Improvement","descriptionHtml":"<p>Have an idea? Tell us your idea about a new feature or an improvement!</p>","callToAction":"Suggest Improvement","introHtml":"<p>Have an idea? Tell us your idea about a new feature or an improvement!</p>","icon":11131,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11131","groups":[37],"key":""},{"id":"137","name":"Experimental","descriptionHtml":"","callToAction":"Experimental","introHtml":"<p>Do you have any problem? Please tell us!</p>","icon":11003,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[],"key":""},{"id":"119","name":"Give Feedback (via Widget)","descriptionHtml":"","callToAction":"Give Feedback (via Widget)","introHtml":"<p>We use this request type for the widget in the Atlassian Marketplace.</p>","icon":11142,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11142","groups":[],"key":""},{"id":"134","name":"Request Help (via Mail)","descriptionHtml":"","callToAction":"Request Help (via Mail)","introHtml":"<p>We use this request type for our email channel.</p>","icon":11226,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11226","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"General"}],"orderMapping":{"37":[118,120,121,122]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1103a48c-644f-3b20-b0ce-145d78cd0a95","appLinkName":"System Confluence","appLinkUrl":"https://tngtech.atlassian.net/wiki","spaceKey":"CONTENT","spaceName":"Custom Content for Jira","spaceUrl":"https://tngtech.atlassian.net/wiki/spaces/CONTENT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":16,"kbLinkDomainURLs":["https://tngtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJlMTQyNy1lMDgxLTQ3MjMtYTEzMy1mYjllMTBkMzZlYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODY5OTAsIm5iZiI6MTc1MTQ4NTc5MH0.h-8f1z1EqQKXG1C1_5Gtx8kclw5zaGSgxjva7LHQFDk","targetCollection":"upload-project-10222","endpointUrl":"https://api.media.atlassian.com","clientId":"20be1427-e081-4723-a133-fb9e10d36eb7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":118,"projectId":10222,"issueType":{"id":"10201","name":"Service Request"},"form":{"name":"Request Help","descriptionHtml":"<p>Do you have any question? We help you!</p>","callToAction":"Request Help","intro":"<p>Do you have any question? We help you!</p>","instructions":"<p>Do you have any question? We help you!</p>","icon":11133,"iconUrl":"https://tngtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/118","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/118","calendarParams":{"firstDay":0,"date":"2025-07-02T21:49:51+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJlMTQyNy1lMDgxLTQ3MjMtYTEzMy1mYjllMTBkMzZlYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODY5OTEsIm5iZiI6MTc1MTQ4NTc5MX0.a3wf0_CsPnjoI2kKA0Gv_Svv3VkxWKLFn5rd4fE1Q-8","targetCollection":"upload-project-10222","endpointUrl":"https://api.media.atlassian.com","clientId":"20be1427-e081-4723-a133-fb9e10d36eb7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-11-20T06:30:26.574132195Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[121,118,120],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Feedback/Help/Improvement form","submit":{"lock":false,"pdf":false},"templateFormUuid":"72b9b1bc-aa5d-4f69-afa6-aa3958273554"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"7240e745-e518-4def-93cf-90dac406f37b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"f15fd299-1c8b-459d-b79c-6192e20d74b3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"25c755e4-5744-4088-b2b6-5b3567f70366"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"5e824f66-d147-450a-b6aa-d82eed272db6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"724a7e31-ba47-45bd-b521-776e55d99007"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"6875b30c-87c3-4b65-aedb-aee4ab71a140"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"9f2c0431-1a83-44e0-afe1-173c7ab05155"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"3211649c-5010-49a2-9b6e-2f70e593195b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"1f5f4933-793e-43e7-9484-b442633487c1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"95527285-effb-4c52-b553-a66da44b220b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"07b9900d-dfad-4be3-9676-abd13d439607"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"f992a95b-c138-46e1-abcc-30863c69ba97"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"f293084b-2b18-4153-826f-f24071756c0b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"0f8c5e79-0626-40f5-813e-270cebe594dd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":52},"layout":"default","localId":"ba825b92-c418-4513-9383-b9c3f37d92e8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"b80c0137-7308-4f68-9c2e-83d7d1c479ab"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"bcf954e4-57ae-4e58-aaa5-449352838223"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"c7d3eb65-9698-4fa1-9cc1-9e09bf16b99d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"f9d507c7-36ea-4866-9b35-4392e358790c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"097f0560-6e17-4dbd-bc29-25a2e4786b22"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"fa3ce0af-15b8-4784-9a87-62dd7514e992"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"406e70ec-6cff-4049-9506-4f460bcb57cf"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"ccd3f237-8e47-4e48-8d06-e0721d634554"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"46a087fe-8d96-417a-a071-bebb55267395"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"bc9dfdc0-6804-4a6a-bb42-195a9e069886"}}]}],"conditions":{"34":{"t":"sh","i":{"co":{"cIds":{"30":["11061"]}}},"o":{"sIds":["4"]}},"51":{"t":"sh","i":{"co":{"cIds":{"30":["11063"]}}},"o":{"sIds":["12"]}},"40":{"t":"sh","i":{"co":{"cIds":{"30":["11067"]}}},"o":{"sIds":["8"]}},"44":{"t":"sh","i":{"co":{"cIds":{"30":["11070"]}}},"o":{"sIds":["10"]}},"37":{"t":"sh","i":{"co":{"cIds":{"30":["11060"]}}},"o":{"sIds":["6"]}},"59":{"t":"sh","i":{"co":{"cIds":{"30":["11059"]}}},"o":{"sIds":["16"]}},"21":{"t":"sh","i":{"co":{"cIds":{"4":["10912"]}}},"o":{"sIds":["2"]}},"69":{"t":"sh","i":{"co":{"cIds":{"30":["12044"]}}},"o":{"sIds":["7"]}},"53":{"t":"sh","i":{"co":{"cIds":{"30":["11057"]}}},"o":{"sIds":["13"]}},"42":{"t":"sh","i":{"co":{"cIds":{"30":["11058"]}}},"o":{"sIds":["9"]}},"38":{"t":"sh","i":{"co":{"cIds":{"30":["11068"]}}},"o":{"sIds":["5"]}},"29":{"t":"sh","i":{"co":{"cIds":{"27":["1"]}}},"o":{"sIds":["1"]}},"63":{"t":"sh","i":{"co":{"cIds":{"30":["11056"]}}},"o":{"sIds":["18"]}},"22":{"t":"sh","i":{"co":{"cIds":{"4":["10911"]}}},"o":{"sIds":["3"]}},"55":{"t":"sh","i":{"co":{"cIds":{"30":["11055"]}}},"o":{"sIds":["14"]}},"61":{"t":"sh","i":{"co":{"cIds":{"30":["11066"]}}},"o":{"sIds":["17"]}},"46":{"t":"sh","i":{"co":{"cIds":{"30":["11064"]}}},"o":{"sIds":["11"]}},"65":{"t":"sh","i":{"co":{"cIds":{"4":["10912"]}}},"o":{"sIds":["19"]}},"57":{"t":"sh","i":{"co":{"cIds":{"30":["11062"]}}},"o":{"sIds":["15"]}}},"sections":{"12":{"name":"PDF Macros version section","conditions":["51","21","29"]},"8":{"name":"Issue Printer version section","conditions":["40","21","29"]},"19":{"name":"Data Center product section","conditions":["65","29"]},"4":{"name":"Bar Charts version section","conditions":["34","21","29"]},"13":{"name":"Rotate Images version section","conditions":["53","21","29"]},"16":{"name":"User Switcher version section","conditions":["59","21","29"]},"5":{"name":"Configuration Cleaner version section","conditions":["38","21","29"]},"10":{"name":"Next Generation Translator version section","conditions":["44","21","29"]},"20":{"conditions":[]},"2":{"name":"Data Center product section","conditions":["21","29"]},"18":{"name":"Workflow Enhancer version section","conditions":["63","21","29"]},"7":{"name":"Enterprise Source Editor version section","conditions":["69","21","29"]},"3":{"name":"Cloud product section","conditions":["22","29"]},"15":{"name":"Tag Cloud version section","conditions":["57","21","29"]},"11":{"name":"Page Gardener Companion version section","conditions":["46","21","29"]},"9":{"name":"Multivote & Enterprise Survey version section","conditions":["42","21","29"]},"6":{"name":"Custom Content version section","conditions":["37","21","29"]},"1":{"name":"App section","conditions":["29"]},"17":{"name":"Webfonts version section","conditions":["61","21","29"]},"14":{"name":"Table Enhancer version section","conditions":["55","21","29"]}},"questions":{"62":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11787","questionKey":""},"4":{"type":"cd","label":"Host Product Type","description":"Please enter whether you are using our products on Atlassian Cloud or Server / Data Center","validation":{"rq":true},"jiraField":"customfield_11774","questionKey":""},"33":{"type":"cd","label":"App","description":"Please enter the app your request concerns","validation":{"rq":true},"jiraField":"customfield_11796","questionKey":""},"56":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11782","questionKey":""},"35":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11794","questionKey":""},"30":{"type":"cd","label":"App","description":"Please enter the app your request concerns","validation":{"rq":true},"jiraField":"customfield_11797","questionKey":""},"41":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11780","questionKey":""},"52":{"type":"cd","label":"App Version*","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11785","questionKey":""},"45":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11789","questionKey":""},"67":{"type":"ts","label":"Support Entitlement Number (SEN)","description":"","validation":{"rq":false},"jiraField":"customfield_11775","questionKey":""},"26":{"type":"rt","label":"Description","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"50":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11788","questionKey":""},"68":{"type":"tl","label":"Host Product Version","description":"Please enter your Jira or Confluence version. The version can be found in the footer of your Jira / Confluence site.","validation":{"rq":false},"jiraField":"customfield_11440","questionKey":""},"54":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11783","questionKey":""},"43":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11784","questionKey":""},"6":{"type":"ts","label":"Entitlement Number","description":"","validation":{"rq":false},"jiraField":"customfield_11437","questionKey":""},"36":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11781","questionKey":""},"39":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11793","questionKey":""},"25":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"60":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11792","questionKey":""},"58":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11786","questionKey":""},"64":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11791","questionKey":""},"20":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"27":{"type":"cs","label":"Is your issue app-specific?","description":"Do you have an app specific issue (yes) or a general one (no)","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"70":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section","validation":{"rq":false},"jiraField":"customfield_11831","questionKey":""}}},"uuid":"72b9b1bc-aa5d-4f69-afa6-aa3958273554"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-11-20T06:30:26.574132195Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[121,118,120],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Feedback/Help/Improvement form","submit":{"lock":false,"pdf":false},"templateFormUuid":"72b9b1bc-aa5d-4f69-afa6-aa3958273554"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"7240e745-e518-4def-93cf-90dac406f37b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"f15fd299-1c8b-459d-b79c-6192e20d74b3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"25c755e4-5744-4088-b2b6-5b3567f70366"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"5e824f66-d147-450a-b6aa-d82eed272db6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"724a7e31-ba47-45bd-b521-776e55d99007"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"6875b30c-87c3-4b65-aedb-aee4ab71a140"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"9f2c0431-1a83-44e0-afe1-173c7ab05155"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"3211649c-5010-49a2-9b6e-2f70e593195b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"1f5f4933-793e-43e7-9484-b442633487c1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"95527285-effb-4c52-b553-a66da44b220b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"07b9900d-dfad-4be3-9676-abd13d439607"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"f992a95b-c138-46e1-abcc-30863c69ba97"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"f293084b-2b18-4153-826f-f24071756c0b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"0f8c5e79-0626-40f5-813e-270cebe594dd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":52},"layout":"default","localId":"ba825b92-c418-4513-9383-b9c3f37d92e8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"b80c0137-7308-4f68-9c2e-83d7d1c479ab"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"bcf954e4-57ae-4e58-aaa5-449352838223"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"c7d3eb65-9698-4fa1-9cc1-9e09bf16b99d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"f9d507c7-36ea-4866-9b35-4392e358790c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"097f0560-6e17-4dbd-bc29-25a2e4786b22"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"fa3ce0af-15b8-4784-9a87-62dd7514e992"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"406e70ec-6cff-4049-9506-4f460bcb57cf"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"ccd3f237-8e47-4e48-8d06-e0721d634554"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"46a087fe-8d96-417a-a071-bebb55267395"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"bc9dfdc0-6804-4a6a-bb42-195a9e069886"}}]}],"conditions":{"34":{"t":"sh","i":{"co":{"cIds":{"30":["11061"]}}},"o":{"sIds":["4"]}},"51":{"t":"sh","i":{"co":{"cIds":{"30":["11063"]}}},"o":{"sIds":["12"]}},"40":{"t":"sh","i":{"co":{"cIds":{"30":["11067"]}}},"o":{"sIds":["8"]}},"44":{"t":"sh","i":{"co":{"cIds":{"30":["11070"]}}},"o":{"sIds":["10"]}},"37":{"t":"sh","i":{"co":{"cIds":{"30":["11060"]}}},"o":{"sIds":["6"]}},"59":{"t":"sh","i":{"co":{"cIds":{"30":["11059"]}}},"o":{"sIds":["16"]}},"21":{"t":"sh","i":{"co":{"cIds":{"4":["10912"]}}},"o":{"sIds":["2"]}},"69":{"t":"sh","i":{"co":{"cIds":{"30":["12044"]}}},"o":{"sIds":["7"]}},"53":{"t":"sh","i":{"co":{"cIds":{"30":["11057"]}}},"o":{"sIds":["13"]}},"42":{"t":"sh","i":{"co":{"cIds":{"30":["11058"]}}},"o":{"sIds":["9"]}},"38":{"t":"sh","i":{"co":{"cIds":{"30":["11068"]}}},"o":{"sIds":["5"]}},"29":{"t":"sh","i":{"co":{"cIds":{"27":["1"]}}},"o":{"sIds":["1"]}},"63":{"t":"sh","i":{"co":{"cIds":{"30":["11056"]}}},"o":{"sIds":["18"]}},"22":{"t":"sh","i":{"co":{"cIds":{"4":["10911"]}}},"o":{"sIds":["3"]}},"55":{"t":"sh","i":{"co":{"cIds":{"30":["11055"]}}},"o":{"sIds":["14"]}},"61":{"t":"sh","i":{"co":{"cIds":{"30":["11066"]}}},"o":{"sIds":["17"]}},"46":{"t":"sh","i":{"co":{"cIds":{"30":["11064"]}}},"o":{"sIds":["11"]}},"65":{"t":"sh","i":{"co":{"cIds":{"4":["10912"]}}},"o":{"sIds":["19"]}},"57":{"t":"sh","i":{"co":{"cIds":{"30":["11062"]}}},"o":{"sIds":["15"]}}},"sections":{"12":{"name":"PDF Macros version section","conditions":["51","21","29"]},"8":{"name":"Issue Printer version section","conditions":["40","21","29"]},"19":{"name":"Data Center product section","conditions":["65","29"]},"4":{"name":"Bar Charts version section","conditions":["34","21","29"]},"13":{"name":"Rotate Images version section","conditions":["53","21","29"]},"16":{"name":"User Switcher version section","conditions":["59","21","29"]},"5":{"name":"Configuration Cleaner version section","conditions":["38","21","29"]},"10":{"name":"Next Generation Translator version section","conditions":["44","21","29"]},"20":{"conditions":[]},"2":{"name":"Data Center product section","conditions":["21","29"]},"18":{"name":"Workflow Enhancer version section","conditions":["63","21","29"]},"7":{"name":"Enterprise Source Editor version section","conditions":["69","21","29"]},"3":{"name":"Cloud product section","conditions":["22","29"]},"15":{"name":"Tag Cloud version section","conditions":["57","21","29"]},"11":{"name":"Page Gardener Companion version section","conditions":["46","21","29"]},"9":{"name":"Multivote & Enterprise Survey version section","conditions":["42","21","29"]},"6":{"name":"Custom Content version section","conditions":["37","21","29"]},"1":{"name":"App section","conditions":["29"]},"17":{"name":"Webfonts version section","conditions":["61","21","29"]},"14":{"name":"Table Enhancer version section","conditions":["55","21","29"]}},"questions":{"62":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11787","questionKey":""},"4":{"type":"cd","label":"Host Product Type","description":"Please enter whether you are using our products on Atlassian Cloud or Server / Data Center","validation":{"rq":true},"jiraField":"customfield_11774","questionKey":""},"33":{"type":"cd","label":"App","description":"Please enter the app your request concerns","validation":{"rq":true},"jiraField":"customfield_11796","questionKey":""},"56":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11782","questionKey":""},"35":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11794","questionKey":""},"30":{"type":"cd","label":"App","description":"Please enter the app your request concerns","validation":{"rq":true},"jiraField":"customfield_11797","questionKey":""},"41":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11780","questionKey":""},"52":{"type":"cd","label":"App Version*","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11785","questionKey":""},"45":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11789","questionKey":""},"67":{"type":"ts","label":"Support Entitlement Number (SEN)","description":"","validation":{"rq":false},"jiraField":"customfield_11775","questionKey":""},"26":{"type":"rt","label":"Description","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"50":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11788","questionKey":""},"68":{"type":"tl","label":"Host Product Version","description":"Please enter your Jira or Confluence version. The version can be found in the footer of your Jira / Confluence site.","validation":{"rq":false},"jiraField":"customfield_11440","questionKey":""},"54":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11783","questionKey":""},"43":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11784","questionKey":""},"6":{"type":"ts","label":"Entitlement Number","description":"","validation":{"rq":false},"jiraField":"customfield_11437","questionKey":""},"36":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11781","questionKey":""},"39":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11793","questionKey":""},"25":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"60":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11792","questionKey":""},"58":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11786","questionKey":""},"64":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section.","validation":{"rq":false},"jiraField":"customfield_11791","questionKey":""},"20":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"27":{"type":"cs","label":"Is your issue app-specific?","description":"Do you have an app specific issue (yes) or a general one (no)","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"70":{"type":"cd","label":"App Version","description":"Please enter the version of the app you are using. The version can be found in the \"Manage Apps\" admin section","validation":{"rq":false},"jiraField":"customfield_11831","questionKey":""}}},"uuid":"72b9b1bc-aa5d-4f69-afa6-aa3958273554"},"linkedJiraFields":["customfield_11780","customfield_11791","description","customfield_11793","customfield_11782","customfield_11792","customfield_11440","customfield_11781","priority","customfield_11784","customfield_11783","customfield_11794","customfield_11797","customfield_11786","customfield_11775","customfield_11785","customfield_11774","customfield_11796","customfield_11788","customfield_11787","customfield_11831","customfield_11789","customfield_11437"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}