Privacy Policy

This Privacy Policy applies to all Atlassian apps provided by TNG Technology Consulting GmbH ("TNG") on the Atlassian Marketplace. If you ("End User") download, install and/or use our apps, you acknowledge that you have read and agree with the terms of our EULA and this Privacy Policy.

1. App usage

   1. Apps for Server and Data Center are installed directly in the End User’s Atlassian system. Therefore, all data stored and processed by these apps remains in the End User’s Atlassian system if none of the exceptions in 1.c apply. TNG’s apps do not transmit any data to TNG or any other external third-party system if none of the exceptions in 1.c apply. Therefore, TNG does not have access to any data stored in the End User’s system when the End User installs TNG’s Server and Data Center apps if none of the exceptions in 1.c apply.

   2. Apps for Cloud are written using Forge. Forge apps are hosted by Atlassian and keep all data in Atlassian’s infrastructure. Therefore, all data stored and processed by these apps remains in Atlassian’s infrastructure if none of the exceptions in 1.c apply. TNG’s apps only transmit any data to TNG or any other external third-party system in the cases listed in 1.c. Therefore, TNG does not have access to any data stored in the End User’s system when the End User installs TNG’s Cloud apps unless either the End User or Atlassian provides data to TNG or an exception stated in 1.c applies.

   3. The End User can opt in to use external services inside the apps. In particular, this includes third party AI services like OpenAI. The submission of an API key of the external service enables the functionality of the feature using the external service and will only be used to offer the agreed functionality. When the use of external services is enabled, only data needed for the agreed functionality may be sent to the external service provider. This allows the external service provider to process and analyze the data according to the privacy policy of the external service and/or any DPA with that service provider. TNG may act in certain cases as such an external service provider. In those cases data needed for the functionality will be sent to TNG in accordance with the service we provide here.

2. Backend usage

   1. TNG may provide backend services for its apps. If TNG’s backend service is used, TNG acts as an external service provider for the app as explained in 1.c. TNG’s collection, use, disclosure and handling of personal data in context of the backend services is listed in ANNEX 1.

3. Customer support

   1. If the End User has issues or questions related to TNG’s apps, the End User might want to contact TNG. In order to give the End User appropriate support, TNG might ask the End User to provide TNG with diagnostic information. It is completely up to the End User if the End User provides TNG with such information and if so, in which form. All data the End User provides to TNG is only used to analyze and solve the End User’s issue.

4. Contact data collection and privacy

   1. The Atlassian Marketplace provides TNG with contact data such as the End User’s name, company name, address, e-mail address and phone number if the End User buys or evaluates one of TNG’s apps.

   2. TNG may use the End User’s contact data for sending e-mails with relevant information and marketing material regarding products and services similar or connected to the app during an active license or evaluation term and a period of six (6) months after its end. The End User can deny this right at any time by submitting a request to atlassian-apps@tngtech.com.

   3. TNG may contact the End User via e-mail when

      1. the End User starts an evaluation of an app,

      2. the End User buys an app,

      3. the End User permits to be contacted for a specific purpose (e.g., support),

      4. TNG would like to advertise products and services similar or connected to an app the End User has an active license for or is currently evaluating,

      5. TNG is legally required to inform the End User.

   4. TNG processes the End User’s contact data using Mailchimp as a subprocessor. TNG seeks to provide only that information to Mailchimp that is necessary to perform its specific function. All e-mails sent by Mailchimp are sent on TNG’s behalf and delivery is confirmed with the use of Cookies and other tracking technologies. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on these technologies, TNG might see if and when a newsletter was opened and which links have been clicked. The tracking technologies used by Mailchimp are detailed in Mailchimp's Privacy Policy.

   5. Art. 6(1) lit. f GDPR acts as legal basis for the processing as the End User is a client or in the service of TNG (Rec. 47 Sent. 2 GDPR).

   6. TNG provides an option to the End User to opt-out of any e-mail communication unless TNG is legally required to inform the End User. If the End User does not want to receive e-mail communication by TNG, the End User may simply unsubscribe at any time by either using the unsubscribe button in the respective e-mail or by contacting atlassian-apps@tngtech.com.

   7. The End User has a right to access its contact data, to object to the processing of its contact data, to rectify, to erase, to restrict, to port its contact data and to apply to a data protection authority. TNG will retain the End User’s contact data during an active license or evaluation term and a period of six (6) months after its end. Any requests or objections regarding data protection can be directed to datenschutz@tngtech.com. The name and address of the data controller is:

      TNG Technology Consulting GmbH

      Beta-Straße 13
      85774 Unterföhring
      Deutschland

ANNEX 1 - TNG’s backend services