Error case
In case you encounter an error with the Configuration Cleaner for Jira app, please proceed with the following steps:
As a Jira administrator, navigate to General Configuration > System > Logging and Profiling.
Click the “Configure logging level for another package” button and insert the following information:
Package name: “com.tngtech.jira.apps.ccfj”
Logging level: “DEBUG”
Return to the Configuration Cleaner analysis page and perform the analysis one more time.
Check your atlassian-jira.log file for any error messages regarding the above stated package name.
We are happy to assist if you need help with the plugin or encounter any problems. Please open a ticket at our service desk.
We've moved our documentation to a new dedicated site! If you have any questions, please reach out to us via our service desk